Help centre

Get help quickly.

Frequently asked questions and verified emergency contact information.

Emergency contacts

For urgent life and safety emergencies.

Report fire and rescue emergencies.

Request urgent medical assistance.

How do I track a report?

Use the reference and private tracking code shown after submission on the Track case page.

Which project information is public?

Only project records approved for publication appear on the public portal.

Can I attach evidence?

Yes. You may attach pictures or videos to feedback and emergency reports.